Terms&Conditions
General Terms and Conditions
General Information
All goods and services are provided on the basis of these General Terms and Conditions. In every case they override any terms issued by the buyer and are also applicable even when we have not expressly objected to the buyer’s terms. These general terms and conditions are valid for current as well as for future business. We reserve the right to perform technical improvements to our products in terms of construction, dimensions, weight, material and shape. All of our products, constructions, samples, services, illustrations as well as other documents remain subject to commercial trade and copy rights. Data that is relevant to the settlement of contracts is processed and stored by us electronically.
Resellers will only be granted reseller’s prices upon presentation of a legitimate trading licence. We reserve the right to treat customers preferentially who also stock replacement parts for our products in their shops.
Delivery Terms
Delivery dates and periods are ex-works. Confirmed delivery dates or scheduled delivery times are an approximation only. For bulk orders, prior clarification (email) is recommended. Delivery of strictly limited articles is carried out in chronological sequence of receipt of orders. Partial deliveries are permissible.
Transfer of Risk
The buyer bears the risk of loss or damage from the moment the goods are handed over to the transport company for shipment or from the moment the buyer has been notified that goods are ready for collection and he does not have them removed immediately. The buyer is also liable for the loss or damage of goods intended for display that are still our property but stored by the buyer. Goods will only be insured against damages in transit upon express written request and at the expense of the buyer. Replacements in the event of damages in transit will only be granted under these circumstances.
Retention of Ownership
We remain the rightful owners of the goods supplied (reserved goods) until all our claims have been fulfilled. The buyer is not entitled to dispose over goods subject to reservation of ownership. In the event that reserved goods are accessed by third parties, the buyer is obliged to point out the seller’s ownership and to notify the seller without delay. The buyer is liable for the subsequent arising costs and possible resulting damages.
Warranty and Damage Recovery
The buyer is obliged to inspect the goods for defects on arrival. Damages in transit must be reported to the transport company (post, parcel service, shipping company) at the latest within two working days of receipt of the delivery. The buyer must also give notice to us within 10 days of delivery and in doing so, should submit the transport company’s report. Failure to comply within the specified time periods will lead to an annulment of the buyer’s warranty and rights to claim for damages pertaining to evident defects of the goods supplied.
We reserve the right to recall broken parts resulting from damages, as the characteristics of these broken parts can in some circumstances be an important indicator. In the event of a legitimate duly and timely notification of defects, that can be traced back to a fault in production, poor materials or defective performance, we will provide (at our discretion) free of charge repairs, services, improvements, replacements or compensations. Our products, particularly the corpuses and tuning parts, are unique handmade items and therefore naturally vary in shape and style and are not standardised except for the ground joint.
Price and Payment Terms
All prices stated in our price list are applicable ex- Salzburg; packaging and transport costs are extra. Factory supply to end customers in the German speaking region of the EU is made exclusively on the basis of payment in advance by bank transfer or by credit card. For orders below the minimum shipping quantity or outside of the aforementioned zone, the same payment terms apply and the shipping costs relevant to the respective route of transport will be passed on to the customer. Resellers in the German speaking region of the EU will be supplied on the basis of payment in advance or cash on delivery. Outside this region, orders will only be processed on the basis of payments in advance. Packaging, shipping, and insurance costs will be charged to the recipient. Wholesaler’s conditions and/or special agreements require an explicit written agreement and are valid for the time period expressed in the contract and thereon in until revocation. With the issue of a new price list, all prior price lists become obsolete. Payments are considered as effected as soon as they have arrived on our bank account.
Place of Jurisdiction
Place of performance for delivery, payment and jurisdiction is Salzburg. All contractual relationships are exclusively governed by Austrian law! Unauthorised use of copyrighted trade marks, shapes and/or methods of production will be brought before a court of law without prior notification. Under these circumstances we shall file for all the relevant costs, forbearance and possible arrears of licence fees. The place of jurisdiction for commercial protection provisions and their violations is Salzburg.
General Information
All goods and services are provided on the basis of these General Terms and Conditions. In every case they override any terms issued by the buyer and are also applicable even when we have not expressly objected to the buyer’s terms. These general terms and conditions are valid for current as well as for future business. We reserve the right to perform technical improvements to our products in terms of construction, dimensions, weight, material and shape. All of our products, constructions, samples, services, illustrations as well as other documents remain subject to commercial trade and copy rights. Data that is relevant to the settlement of contracts is processed and stored by us electronically.
Resellers will only be granted reseller’s prices upon presentation of a legitimate trading licence. We reserve the right to treat customers preferentially who also stock replacement parts for our products in their shops.
Delivery Terms
Delivery dates and periods are ex-works. Confirmed delivery dates or scheduled delivery times are an approximation only. For bulk orders, prior clarification (email) is recommended. Delivery of strictly limited articles is carried out in chronological sequence of receipt of orders. Partial deliveries are permissible.
Transfer of Risk
The buyer bears the risk of loss or damage from the moment the goods are handed over to the transport company for shipment or from the moment the buyer has been notified that goods are ready for collection and he does not have them removed immediately. The buyer is also liable for the loss or damage of goods intended for display that are still our property but stored by the buyer. Goods will only be insured against damages in transit upon express written request and at the expense of the buyer. Replacements in the event of damages in transit will only be granted under these circumstances.
Retention of Ownership
We remain the rightful owners of the goods supplied (reserved goods) until all our claims have been fulfilled. The buyer is not entitled to dispose over goods subject to reservation of ownership. In the event that reserved goods are accessed by third parties, the buyer is obliged to point out the seller’s ownership and to notify the seller without delay. The buyer is liable for the subsequent arising costs and possible resulting damages.
Warranty and Damage Recovery
The buyer is obliged to inspect the goods for defects on arrival. Damages in transit must be reported to the transport company (post, parcel service, shipping company) at the latest within two working days of receipt of the delivery. The buyer must also give notice to us within 10 days of delivery and in doing so, should submit the transport company’s report. Failure to comply within the specified time periods will lead to an annulment of the buyer’s warranty and rights to claim for damages pertaining to evident defects of the goods supplied.
We reserve the right to recall broken parts resulting from damages, as the characteristics of these broken parts can in some circumstances be an important indicator. In the event of a legitimate duly and timely notification of defects, that can be traced back to a fault in production, poor materials or defective performance, we will provide (at our discretion) free of charge repairs, services, improvements, replacements or compensations. Our products, particularly the corpuses and tuning parts, are unique handmade items and therefore naturally vary in shape and style and are not standardised except for the ground joint.
Price and Payment Terms
All prices stated in our price list are applicable ex- Salzburg; packaging and transport costs are extra. Factory supply to end customers in the German speaking region of the EU is made exclusively on the basis of payment in advance by bank transfer or by credit card. For orders below the minimum shipping quantity or outside of the aforementioned zone, the same payment terms apply and the shipping costs relevant to the respective route of transport will be passed on to the customer. Resellers in the German speaking region of the EU will be supplied on the basis of payment in advance or cash on delivery. Outside this region, orders will only be processed on the basis of payments in advance. Packaging, shipping, and insurance costs will be charged to the recipient. Wholesaler’s conditions and/or special agreements require an explicit written agreement and are valid for the time period expressed in the contract and thereon in until revocation. With the issue of a new price list, all prior price lists become obsolete. Payments are considered as effected as soon as they have arrived on our bank account.
Place of Jurisdiction
Place of performance for delivery, payment and jurisdiction is Salzburg. All contractual relationships are exclusively governed by Austrian law! Unauthorised use of copyrighted trade marks, shapes and/or methods of production will be brought before a court of law without prior notification. Under these circumstances we shall file for all the relevant costs, forbearance and possible arrears of licence fees. The place of jurisdiction for commercial protection provisions and their violations is Salzburg.